Install or repair a printer driver cleanly
A half-removed old driver blocks the new one. Remove the package, not just the printer icon.

- 1
Remove the printer
Settings > Printers & scanners > select the device > Remove.
- 2
Delete the driver package
Open Print Server Properties > Drivers, select the old driver and choose Remove driver and driver package.
- 3
Download from the manufacturer
Use the official support page and match your exact model and operating system version.
- 4
Install with the printer connected
Follow the installer prompts and connect the printer only when asked.
- 5
Print a test page
Confirm from the driver properties and set the printer as default.
Still stuck?
Tell HUB AI your exact model and the message on the panel and it will tailor these steps to your printer.
Ask HUB AI